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Do you work in customer service? Do you work in customer service? 6.1K  0
Author hannahf  15 Jun 2010 23:14 —    
Small Call Center - Question Small Call Center - Question 15.2K  4
Author esalettel  24 Dec 2009 07:38 Latest reply sgorick  11 Jun 2010 06:50  »»
Most Valuable Hours of Operation Most Valuable Hours of Operation 6.8K  2
Author nikkidrake  17 May 2010 10:37 Latest reply nikkidrake  7 Jun 2010 12:30  »»
NVQ Information NVQ Information 4.6K  0
Author lisawheeler  3 Jun 2010 00:35 —    
Predictive Dialers IVR ACD Predictive Dialers IVR ACD 5.2K  0
Author Feebie  12 May 2010 23:50 —    
The Customer is Bothering Me Book - CBC Radio interview The Customer is Bothering Me Book - CBC Radio interview 4.3K  0
Author shellerose  30 Apr 2010 07:21 —    
Is it possible that quality is not a concern for any account? Is it possible that quality is not a concern for any account? 4.5K  0
Author johnny458  29 Apr 2010 15:27 —    
Feebie from Canada Feebie from Canada 5.7K  0
Author Feebie  25 Apr 2010 23:48 —    
Just been appointed Customer Services Manager - any tips??? Just been appointed Customer Services Manager - any tips???  2 22.5K  19
Author lazzareo  30 May 2008 05:00 Latest reply kirklott  15 Apr 2010 18:04  »»
Dime from Nigeria Dime from Nigeria 5.7K  0
Author dimejiola  15 Apr 2010 15:13 —    
Hi from Newcastle Hi from Newcastle 6K  0
Author richardnugent  14 Apr 2010 02:55 —    
Customer Service Training Videos - 11 Tips You Need to Know Customer Service Training Videos - 11 Tips You Need to Know 4.5K  0
Author kirklott  9 Apr 2010 18:04 —    
CRM Data Governance Policy CRM Data Governance Policy 3.9K  0
Author LPollard  6 Apr 2010 10:41 —    
Hello new user Hello new user 5.3K  0
Author jvega  30 Mar 2010 11:26 —    
New Member... New Member... 6.4K  1
Author bodvxt  24 Feb 2010 17:15 Latest reply RTJBEST  13 Mar 2010 07:27  »»
Hello :-) Hello :-) 3.3K  0
Author debraclau  6 Mar 2010 02:33 —    
Call Monitoring Call Monitoring 7.3K  2
Author LionUniform  17 Feb 2010 21:22 Latest reply RyanS  4 Mar 2010 18:21  »»
Differance between Service Quality and Total Quality Management Differance between Service Quality and Total Quality Management 3.5K  0
Author csm007  4 Mar 2010 01:50 —    
Hello everyone! Hello everyone! 4.8K  0
Author tathompson2  28 Feb 2010 10:01 —    
Hello from a growing .com Hello from a growing .com 5.2K  0
Author ideeliCSM  25 Feb 2010 11:05 —    

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