My name is Shelle Rose Charvet and I am the author of the bestselling book "Words that Change Minds". I have just published my brand new book "The Customer is Bothering Me. How to Change Attitudes, Improve Results and Grow Your Bottom Line".

I was recently interviewed about my new book on CBC radio in Toronto. You can listen to the interview and find more about the book at
http://www.TheCustomerisBotheringMe.com