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Case Management and Customer Churn

 
Author whibley
Member 
#1 · Posted: 16 Dec 2011 08:44 
Earlier today I had another poor customer experience with my mobile service provider. I'd spotted a better deal elsewhere but was wondering if my current provider could match it. The agent was completely disempowered, unable to budge from the offers I could have obtained directly from their web page. This was a classic customer churn scenario and got me thinking that this was a scenario ripe for a Case Management application.

I've posted more details on my blog.

http://peterwhibley.wordpress.com/

Customer Service Management Customer Service Forum / Customer Service Management /
 Case Management and Customer Churn

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