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Voice of the Client/Customer

 
Author trya03
Member 		 #1 · Posted: 24 Aug 2011 08:16 
I am working a project on capturing the voice of the client. I read many blogs and research many things and found a wealth of information. I am just curious as to what or how some of you guys out there capture the VOC.

Customer Service Management Customer Service Forum / Customer Service Management /
 Voice of the Client/Customer

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