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Training DVD program

 
Author mglocke
Member 		 #1 · Posted: 25 May 2011 11:06 
I am looking for some recommendations for a Customer Service training program on DVD. I am in a Health care organization so empathy, professionalism and soft skills are most important for our reps. Any suggestions?

Author bozerkayi001
Member 		 #2 · Posted: 27 May 2011 04:17 
Hi, I would recommend Fanman training materials around Customer Service, as I found it useful for our organisation.

Customer Service Management Customer Service Forum / Customer Service Management /
 Training DVD program

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