Hallo everybody! does anybody know where I can find in the web some slides about customer service training?
thanks a lot

There used to be a company called Video Arts that produced a range of video cassettes - don't know if they still exist but the material was excellent - worth a google!!
Having said that, as a Work Based Assessor who supoorts and coaches individuals to demonstrate cocsistent competency, I am in favour of any such learning / training aids being combined with workshops / on the job training / role pays, etc.
Best of luck with your search

You may find this site useful (sign up for free account)
You can share presentations with like-minded people.
I've used it and it can be very useful
http://www.slideshare.net/tour?from=welcome_confirmed_mail