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S.C.O.R.E. Process

 
Author combined
Member 
#1 · Posted: 16 Feb 2006 07:17 
Has anyone ever heard of the S.C.O.R.E. process? If so where can I find information on it?

Author Ian
Admin 
#2 · Posted: 17 Feb 2006 02:12 
Hello!

I believe S.C.O.R.E is an acronym used in different ways, usually in relation to strategy or performance measurement. As far as I know there is not one official use, companies and project teams seem to apply their own meaning!

Here are some that I have come across:

S is Strategy
C is Clear Roles and Responsibilities
O is Open Communication
R is Rapid Response
E is Effective Leadership

S — Sense opportunities
C — Check alignment
O — Operationalize the opportunity
R — Resource commitment
E — Execute

Scientific Customer Orientated Risk Evaluation

Maybe CSM members can add to this!

Ian Miller, Editor

Customer Service Management Customer Service Forum / Customer Service Management /
 S.C.O.R.E. Process

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