My name is Rafael and I go by Ubergooder. I am a Customer Service/Experience Podcaster. I help small businesses, entrpeneurs, and service industry employees understand the Customer Experience and so that they can increase their profits.

My website/blog is http://ubergoodexperience.com and my podcast is called Uber Good Experience on I-tunes, blackberry, Zune, Stitcher, Blubrry etc...

Thanks and I'm excited to share and learn.