Hi,

This is the first forum I've every joined, so looking forward to sharing experiences and advise.

I have worked in CS for the last 15 years (on and off). I'm looking to re-vitalise the way that our company 'sells' its service support e.g. move away from being know as a complaints team to a proactive self improving team!

Any thoughts?

Hi Joanne,

You may want to look at an organizational method of focusing on what is working well called Appreciative Inquiry. It is a successful way for both team-building and creating a strong customer service ethic. Here is a link where you can access more info on the Appreciative Inquiry Commons at http://appreciativeinquiry.case.edu/