Hi

I am the Operations Manager for a 95 seat call centre within the Fin Services Industry. I am located in Sydney. Am looking forward to getting to you know everyone in the forum.

Wendy

Hi my name is
Raghu. from Bangalore,India, Im a manager for OTA We provide dialers for calcenters.

Hi

I am a strategy and change manager for a division with a sales and service call centre (I am in Adelaide but the call centre is in Sydeny)

And I too am getting to know people in the forum and gaining more customer service insights

I also run a web site http://www.whatmakesagoodleader.com

Hi Raghu

Hi Ian

I just had a quick look at your site. It looks great! I think I definately get some value from it as performance mgmt is my weak point....... to much of a soft touch:) Thanks for letting me know about it!

Strategy and change mgmt would be a challenge! I think I'll be picking you brain a bit going forward:)