I just joined CSM. I need to speak with colleagues in the customer service or call centre industry to share ideas and strategies.

Hi Thelma,
You are most welcome and please be aware that everyone is and was new till they spent a few days and got to know things. Anyways you can ask me whatever questions you have and i will very happy to share my ideas. I joined customer service /callcenter industry as a rookie sometime in 1998 and have acchieved competencies to become a Manager - Customer Care Operations.