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New Member from the Tri-State Area New Member from the Tri-State Area 12.7K  0
Author clmarshall  27 Nov 2011 15:11 —    
Are You the Owner? Are You the Owner? 17.8K  0
Author Shephyken  16 Nov 2011 07:29 —    
High Customer Satisfaction Scores Do Not Mean Increased Revenue High Customer Satisfaction Scores Do Not Mean Increased Revenue 10.2K  0
Author Shephyken  14 Nov 2011 08:34 —    
How to productively fill an inbound agents time How to productively fill an inbound agents time 14K  0
Author sjacobs  3 Nov 2011 11:18 —    
How Can You Achieve Customer Loyalty How Can You Achieve Customer Loyalty 16.2K  4
Author Shephyken  2 Nov 2011 08:28 Latest reply Shephyken  14 Dec 2011 09:01  »»
Technology and Social Media Combine to Enhance the Customer Experience Technology and Social Media Combine to Enhance the Customer Experience 12.2K  1
Author Shephyken  28 Oct 2011 11:21 Latest reply Adesolaokafor  2 Nov 2011 05:54  »»
Credit Unions: Member Interaction Solutions at Their Finest Credit Unions: Member Interaction Solutions at Their Finest 9.8K  0
Author mrazzak  28 Oct 2011 06:52 —    
Customer Service TV Customer Service TV 16.6K  1
Author zoejames  26 Oct 2011 06:21 Latest reply good experience  7 Dec 2011 10:26  »»
Привет из России Привет из России 9.8K  0
Author vvzhh  21 Oct 2011 13:57 —    
Product Failure Leads to Lack of Confidence, Leading to Customer Defection Product Failure Leads to Lack of Confidence, Leading to Customer Defection 10.8K  0
Author Shephyken  20 Oct 2011 10:04 —    
Ten Ideas to Help You Obtain Customer Loyalty Ten Ideas to Help You Obtain Customer Loyalty 15.5K  2
Author Shephyken  20 Oct 2011 10:03 Latest reply Shephyken  25 Oct 2011 05:27  »»
HI From Fort Worth, Texas! HI From Fort Worth, Texas! 7.2K  1
Author jessielouthan  13 Oct 2011 14:05 Latest reply savvy  13 Oct 2011 15:23  »»
What is your process when a customer reports a bug? What is your process when a customer reports a bug? 3.6K  2
Author savvy  13 Oct 2011 13:17 Latest reply savvy  13 Oct 2011 15:03  »»
Representing Sacramento, California Representing Sacramento, California 4.4K  0
Author savvy  13 Oct 2011 13:00 —    
Customer Service Could Help Banks Reduce Consumer Anxiety Over Fees Customer Service Could Help Banks Reduce Consumer Anxiety Over Fees 4.7K  0
Author Shephyken  5 Oct 2011 08:54 —    
New Member - Australia New Member - Australia 10.1K  2
Author PhantomTL  22 Sep 2011 16:49 Latest reply chriskirby  12 Jan 2012 11:58  »»
Government Contact Centres - International Trends Government Contact Centres - International Trends 5.2K  1
Author Interested from Canberra  17 Sep 2011 00:41 Latest reply melanieup  26 Sep 2011 07:08  »»
Customer Service Week Customer Service Week 12.1K  2
Author sbrandauer  16 Sep 2011 11:08 Latest reply Jimbo  3 Oct 2011 03:45  »»
Hi - ideas gratefully received Hi - ideas gratefully received 14.4K  1
Author lesleycharnock  13 Sep 2011 11:23 Latest reply savvy  13 Oct 2011 13:05  »»
Customer Consistency Leads to Loyalty Customer Consistency Leads to Loyalty 12K  1
Author Shephyken  9 Sep 2011 11:20 Latest reply Aleem  10 Sep 2011 19:01  »»

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