Hi my name is Ann and I am a trainer within the Customer Service, IT & Administration fields, I am always on the look out for forward thinking people to bounce ideas off of and who may be able to share thoughts/procedures etc that they have found useful. If you have anything to say whether you think it may be useful or not I would love to hear from you.

Thanks

Ann

I will post a question to the forums regarding customer service role in reporting bug reports and interactions with the customer thereafter.