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What's the difference of CSM and CRM

 
Author drkbronze2
Member 		 #1 · Posted: 5 Sep 2012 08:30 
We often combine CSM and CRM, however they are totally different. Recently, I had a discussion with a class to hear their views on these two areas and why they are totally different.

Would any of our gurus like to provide their comments for the group?

Customer Service Management Customer Service Forum / Customer Service Management /
 What's the difference of CSM and CRM

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