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Incentives for Customer Service Staff Incentives for Customer Service Staff 10.6K  13
Author amandac  7 Oct 2007 10:00 Latest reply tdlcustomerservice  22 Jan 2008 10:36  »»
Quality Assurance Standards Quality Assurance Standards 4.7K  2
Author Chaunda  18 Jan 2008 10:21 Latest reply Chaunda  22 Jan 2008 09:15  »»
CS facing problems, needs help CS facing problems, needs help 2.6K  1
Author swanstory  18 Jan 2008 21:17 Latest reply KarenSB  21 Jan 2008 17:02  »»
Customer Service Metrics examples Customer Service Metrics examples 6.1K  4
Author bbanfill  4 Dec 2007 09:50 Latest reply Chaunda  18 Jan 2008 10:24  »»
metrics to oversee call center relationship on behalf of the client metrics to oversee call center relationship on behalf of the client 2.4K  0
Author Babilona  18 Jan 2008 08:16 —    
Fragmented team Fragmented team 6K  11
Author Mondie  22 Nov 2007 10:57 Latest reply johnny458  17 Jan 2008 06:58  »»
Hello from Australia Hello from Australia 3.9K  4
Author lizcan  31 Dec 2007 12:31 Latest reply johnny458  17 Jan 2008 06:39  »»
Starting a new Customer Service Unit Starting a new Customer Service Unit 21.7K  13
Author Christene  11 Oct 2007 05:18 Latest reply Christene  16 Jan 2008 12:02  »»
dear all, how to deal with rude customers? dear all, how to deal with rude customers? 6.1K  7
Author swanstory  13 Dec 2007 05:21 Latest reply swanstory  11 Jan 2008 05:15  »»
Retraining CSR's on new system Retraining CSR's on new system 2.4K  0
Author Chaunda  9 Jan 2008 10:55 —    
Best Practices List Best Practices List 2.3K  0
Author gcritser  7 Jan 2008 06:47 —    
CSM Training CSM Training 6.9K  6
Author Jamalnoor  24 Jan 2007 06:55 Latest reply tviola2004  6 Jan 2008 18:36  »»
What exactly is Customer service?? What exactly is Customer service??  2 13.1K  27
Author gabbie  9 Jul 2007 00:58 Latest reply sherry  4 Jan 2008 21:10  »»
Share my experience and give suggestion upon my operation Share my experience and give suggestion upon my operation 4.1K  3
Author zinmaraung  10 Dec 2007 19:37 Latest reply KarenSB  3 Jan 2008 17:18  »»
supervisor - team lead supervisor - team lead 2.5K  1
Author jeanetteramey  2 Jan 2008 10:07 Latest reply lohkym  2 Jan 2008 20:50  »»
Hello from S.A im new to this forum Hello from S.A im new to this forum 2.5K  0
Author Dan1c  28 Dec 2007 04:25 —    
Happy Holidays! Happy Holidays! 4.2K  4
Author Ian  24 Dec 2007 01:46 Latest reply sekharpothuri  27 Dec 2007 22:50  »»
Greetings from SA Greetings from SA 3K  1
Author Seduced Angel  27 Dec 2007 02:41 Latest reply sekharpothuri  27 Dec 2007 22:48  »»
Cooler Master has a new member in the CS Dept. Cooler Master has a new member in the CS Dept. 2.9K  1
Author frankatrms  27 Dec 2007 14:58 Latest reply sekharpothuri  27 Dec 2007 22:45  »»
Greetings and seasons wishes to all from Sekhar Pothuri Greetings and seasons wishes to all from Sekhar Pothuri 2.7K  0
Author sekharpothuri  24 Dec 2007 02:12 —    

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