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New Member from Sydney, Australia New Member from Sydney, Australia 6.1K  0
Author skink  25 Apr 2012 05:40 —    
Five Levels of Service: Making It to the Top Five Levels of Service: Making It to the Top 4K  0
Author Shephyken  19 Apr 2012 13:24 —    
Would Your Customers Recommend You? Would Your Customers Recommend You? 3.8K  0
Author Shephyken  15 Apr 2012 18:47 —    
Customer Service Recovery: The Test of How Good You Are Customer Service Recovery: The Test of How Good You Are 3.1K  0
Author Shephyken  2 Apr 2012 13:02 —    
Deliver Exceptional Customer Service by Watching and Listening to Customers Deliver Exceptional Customer Service by Watching and Listening to Customers 2.3K  0
Author Shephyken  25 Mar 2012 16:01 —    
Social media Social media 2.6K  1
Author francoise  22 Mar 2012 07:44 Latest reply glath  22 Mar 2012 14:49  »»
Even Off Duty, You Are Still Responsible for Customer Service Even Off Duty, You Are Still Responsible for Customer Service 5.2K  1
Author Shephyken  19 Mar 2012 08:11 Latest reply josephprice  1 May 2012 06:23  »»
examples of service process maps to use in a commercializing innovation course examples of service process maps to use in a commercializing innovation course 2.4K  0
Author dicksonp  19 Mar 2012 05:26 —    
Six Strategies to Compete In Business Six Strategies to Compete In Business 4K  0
Author Shephyken  9 Mar 2012 14:20 —    
Sometimes You Can't Say Yes Sometimes You Can't Say Yes 4.7K  0
Author Shephyken  1 Mar 2012 06:06 —    
New here New here 9.7K  1
Author Sitiirynn  23 Feb 2012 05:43 Latest reply Nikdag  27 Mar 2012 13:39  »»
Strategies to reduce attrition in call centers Strategies to reduce attrition in call centers 4.4K  2
Author Jeff Furst  16 Feb 2012 04:13 Latest reply Jeff Furst  20 Feb 2012 06:40  »»
Enthusiasm is Contagious! Enthusiasm is Contagious! 3.3K  0
Author Shephyken  15 Feb 2012 12:01 —    
customer resolution and customer contact effort customer resolution and customer contact effort 5.3K  3
Author tizwoz  13 Feb 2012 06:19 Latest reply Nikdag  27 Mar 2012 13:44  »»
LOVE BEING HERE LOVE BEING HERE 6.3K  0
Author nasacrown  13 Feb 2012 03:56 —    
Outstanding Internal Service Attracts and Keeps Good Employees Who Will Help Carry Attitude Forward Outstanding Internal Service Attracts and Keeps Good Employees Who Will Help Carry Attitude Forward 4.3K  4
Author Shephyken  5 Feb 2012 07:52 Latest reply Shephyken  9 Mar 2012 15:57  »»
order processing control order processing control 3.3K  1
Author Remedios  31 Jan 2012 08:26 Latest reply smikel  1 Feb 2012 07:05  »»
Assessor in Sheffield Assessor in Sheffield 6.8K  0
Author psumoh  30 Jan 2012 14:58 —    
HOW TO CREATE A CUSTOMER SERVICE CULTURE HOW TO CREATE A CUSTOMER SERVICE CULTURE 3.9K  0
Author Shephyken  23 Jan 2012 12:31 —    
Learning Managment Systems Learning Managment Systems 4.2K  0
Author ssteuart  20 Jan 2012 09:39 —    

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