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New Member: Hello from California New Member: Hello from California 7.2K  1
Author rachelloumiller  20 Jul 2012 10:39 Latest reply agnetaslavagermany  27 Aug 2012 03:58  »»
The Impact of Performance Goals on Customer Service The Impact of Performance Goals on Customer Service 3.7K  0
Author errolallen  16 Jul 2012 14:25 —    
Creating Value and Confidence Leads to Customer Amazement Creating Value and Confidence Leads to Customer Amazement 3.1K  0
Author Shephyken  12 Jul 2012 11:58 —    
The Financial Impact Of Customer Service The Financial Impact Of Customer Service 4.1K  1
Author errolallen  7 Jul 2012 07:28 Latest reply lschlyer  9 Jul 2012 09:25  »»
Customer Recovery: Guarantees and Communication Customer Recovery: Guarantees and Communication 3.6K  0
Author Shephyken  5 Jul 2012 10:29 —    
Social Media - What's Your Customer Saying About You? Social Media - What's Your Customer Saying About You? 3.2K  0
Author errolallen  23 Jun 2012 16:16 —    
To Have Loyal Customers, First Be Loyal to Them To Have Loyal Customers, First Be Loyal to Them 2.5K  0
Author Shephyken  22 Jun 2012 08:33 —    
Tips For Hiring The Right People To Service Your Customer Tips For Hiring The Right People To Service Your Customer 3.5K  0
Author errolallen  19 Jun 2012 14:54 —    
Quick Response Provides Customer Service Advantage Quick Response Provides Customer Service Advantage 8.1K  0
Author Shephyken  15 Jun 2012 11:49 —    
Work Environment Affects Company Culture Work Environment Affects Company Culture 5.4K  0
Author Shephyken  8 Jun 2012 09:11 —    
Customer Service in the Health Industry Customer Service in the Health Industry 21K  1
Author MsCherie  6 Jun 2012 02:09 Latest reply queentooty  25 Jun 2012 06:48  »»
Create a Customer Service Board of Directors Create a Customer Service Board of Directors 4.6K  0
Author Shephyken  30 May 2012 10:56 —    
Loyalty - A Two Way Street Loyalty - A Two Way Street 8.5K  3
Author errolallen  25 May 2012 07:37 Latest reply errolallen  12 Jul 2012 09:46  »»
More Phone Less Email More Phone Less Email 3.7K  0
Author dwhyte95  25 May 2012 06:19 —    
The Disgruntled Customer The Disgruntled Customer 15.5K  3
Author errolallen  24 May 2012 16:39 Latest reply jaw3614  27 Sep 2012 07:15  »»
5 Keys To Customer Retention 5 Keys To Customer Retention 14.5K  3
Author errolallen  24 May 2012 16:38 Latest reply cindypenn  22 Dec 2012 03:59  »»
Create a Customer Board of Directors Create a Customer Board of Directors 3.8K  0
Author Shephyken  18 May 2012 08:15 —    
Handling International Calls Handling International Calls 17.9K  0
Author gepagl  9 May 2012 14:16 —    
New Member form Massachusetts New Member form Massachusetts 7.3K  0
Author gepagl  9 May 2012 14:06 —    
Caring is Crucial to Customer Loyalty Caring is Crucial to Customer Loyalty 7.4K  1
Author Shephyken  27 Apr 2012 09:52 Latest reply kcmsimone  6 May 2012 23:04  »»

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