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Customer Congruency Customer Congruency 5.3K  0
Author Shephyken  7 Jun 2013 11:20 —    
The Mobile Customer The Mobile Customer 9.9K  1
Author errolallen  3 Apr 2013 10:50 Latest reply godspeedIT  1 Jun 2013 00:16  »»
Creative Job Titles Help Create and Define Corporate Culture Creative Job Titles Help Create and Define Corporate Culture 6K  0
Author Shephyken  30 May 2013 19:22 —    
Are Dinosaurs Really Extinct? Modernizing Traditional Contact Center Operations Are Dinosaurs Really Extinct? Modernizing Traditional Contact Center Operations 8K  0
Author timpeters  30 May 2013 13:18 —    
Where Good Customer Service Goes to Die: The Problems with FAQs and Site Search Where Good Customer Service Goes to Die: The Problems with FAQs and Site Search 3.8K  0
Author timpeters  30 May 2013 13:13 —    
sdfsdfs sdfsdfs 5K  0
Author timpeters  30 May 2013 13:03 —    
Tim Peters from IntelliResponse (Virtual Agent Solutions). Tim Peters from IntelliResponse (Virtual Agent Solutions). 17.1K  0
Author timpeters  30 May 2013 12:59 —    
Big Data, Little Data: A Customer Experience Opportunity Waiting to Happen Big Data, Little Data: A Customer Experience Opportunity Waiting to Happen 3.8K  0
Author Shephyken  26 May 2013 11:43 —    
Improve Your Bottom Line With Data Improve Your Bottom Line With Data 4.9K  0
Author errolallen  17 May 2013 07:11 —    
What Is Customer Service? What Is Customer Service? 15.1K  0
Author errolallen  17 May 2013 07:06 —    
Leave This At Home Before Servicing Customers Leave This At Home Before Servicing Customers 2.6K  0
Author errolallen  17 May 2013 07:04 —    
Big Candy Bar Equates to Big Customer Experience Big Candy Bar Equates to Big Customer Experience 2.7K  0
Author Shephyken  16 May 2013 12:54 —    
If Customers Can Own Our Brand, Can Also Own Our Business If Customers Can Own Our Brand, Can Also Own Our Business 53.2K  0
Author Shephyken  11 May 2013 20:23 —    
Purposeful Customer Service Purposeful Customer Service 9.6K  1
Author Shephyken  26 Apr 2013 09:21 Latest reply Steve DiGioia  4 May 2013 16:05  »»
Waiter Customer Service Training Waiter Customer Service Training 6.5K  0
Author Steve DiGioia  4 May 2013 16:01 —    
A Competitive Advantage: Be Nice A Competitive Advantage: Be Nice 14.9K  2
Author Shephyken  10 Apr 2013 09:39 Latest reply Shephyken  26 Apr 2013 09:18  »»
Is Customer Service the New Marketing? Is Customer Service the New Marketing? 11.6K  1
Author Shephyken  27 Mar 2013 09:31 Latest reply rohitsachan  26 Apr 2013 02:00  »»
Hello there - from Sanjay Bajaj @ http://corp.yonyx.com Hello there - from Sanjay Bajaj @ http://corp.yonyx.com 7.1K  0
Author sbajaj  25 Apr 2013 11:52 —    
Is Your Customer Loyal to You or Your Price? Is Your Customer Loyal to You or Your Price? 4.9K  0
Author Shephyken  21 Apr 2013 14:58 —    
Big Service From Small Businesses Big Service From Small Businesses 50.2K  0
Author errolallen  3 Apr 2013 11:02 —    

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