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Quick Response Provides Customer Service Advantage Quick Response Provides Customer Service Advantage 8.1K  0
Author Shephyken  15 Jun 2012 11:49 —    
Work Environment Affects Company Culture Work Environment Affects Company Culture 5.4K  0
Author Shephyken  8 Jun 2012 09:11 —    
Create a Customer Service Board of Directors Create a Customer Service Board of Directors 4.7K  0
Author Shephyken  30 May 2012 10:56 —    
More Phone Less Email More Phone Less Email 3.7K  0
Author dwhyte95  25 May 2012 06:19 —    
Create a Customer Board of Directors Create a Customer Board of Directors 3.8K  0
Author Shephyken  18 May 2012 08:15 —    
Handling International Calls Handling International Calls 17.9K  0
Author gepagl  9 May 2012 14:16 —    
New Member form Massachusetts New Member form Massachusetts 7.3K  0
Author gepagl  9 May 2012 14:06 —    
Caring is Crucial to Customer Loyalty Caring is Crucial to Customer Loyalty 7.4K  1
Author Shephyken  27 Apr 2012 09:52 Latest reply kcmsimone  6 May 2012 23:04  »»
Even Off Duty, You Are Still Responsible for Customer Service Even Off Duty, You Are Still Responsible for Customer Service 5.3K  1
Author Shephyken  19 Mar 2012 08:11 Latest reply josephprice  1 May 2012 06:23  »»
New Member from Sydney, Australia New Member from Sydney, Australia 6.1K  0
Author skink  25 Apr 2012 05:40 —    
Five Levels of Service: Making It to the Top Five Levels of Service: Making It to the Top 4K  0
Author Shephyken  19 Apr 2012 13:24 —    
Would Your Customers Recommend You? Would Your Customers Recommend You? 3.9K  0
Author Shephyken  15 Apr 2012 18:47 —    
As a good manager, what, do you think are your responsibilities towards your team? As a good manager, what, do you think are your responsibilities towards your team? 9.3K  4
Author johnny458  11 Feb 2008 18:46 Latest reply rohini k  5 Apr 2012 07:56  »»
Common interview questions Common interview questions 65.2K  1
Author Carna  27 Dec 2011 01:25 Latest reply rohini k  5 Apr 2012 07:37  »»
Customer Service Recovery: The Test of How Good You Are Customer Service Recovery: The Test of How Good You Are 3.1K  0
Author Shephyken  2 Apr 2012 13:02 —    
customer resolution and customer contact effort customer resolution and customer contact effort 5.4K  3
Author tizwoz  13 Feb 2012 06:19 Latest reply Nikdag  27 Mar 2012 13:44  »»
New here New here 9.7K  1
Author Sitiirynn  23 Feb 2012 05:43 Latest reply Nikdag  27 Mar 2012 13:39  »»
Deliver Exceptional Customer Service by Watching and Listening to Customers Deliver Exceptional Customer Service by Watching and Listening to Customers 2.4K  0
Author Shephyken  25 Mar 2012 16:01 —    
Social media Social media 2.7K  1
Author francoise  22 Mar 2012 07:44 Latest reply glath  22 Mar 2012 14:49  »»
examples of service process maps to use in a commercializing innovation course examples of service process maps to use in a commercializing innovation course 2.4K  0
Author dicksonp  19 Mar 2012 05:26 —    

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